HSL Mobile® provides clients with an effective alert system that is perfect for crucial, crisis or emergency communications that are time critical.

When your enterprise needs to quickly and reliably send time critical alerts across departments, the enterprise or to customers, suppliers and partners, it is paramount to ensure that the right people can immediately be notified.  It is often the case that the sooner the right people are made aware of a situation, the sooner unnecessary costs and inconvenience can be avoided, disaster averted, the opportunity achieved or people saved.

The solution to this is clear: integrate an effective notification service with your enterprise's systems to allow your staff to send and receive time critical alerts on their mobiles, virtually wherever they may be.

Example scenarios our services are ideal for:

  • Sending IT alerts to reach engineers to indicate system errors or issues requiring immediate attention.
  • Notifying customers and employees of unexpected events (e.g. office closures or service issues).
  • In a crisis getting a message out to stakeholders ahead of others.
  • Reinforcing and reminding an audience of communications already received through another channel such as email.
  • Notifying customers of limited promotions and events.
  • Alerting team members on call (e.g. search and rescue) to an emergency situation.
  • Updating field sales teams of critical pricing fluctuations, sales results or product availability issues.
  • Communicating fast paced changes in the market to investors to minimise losses or maximise gains.
  • Verification code for two-factor authentication during login.

SMS Delivery Speed

Getting SMS delivered is the purpose of our SMS delivery services. How good we are at this is important to our customers. We define our delivery targets at 15s, 45s and 90s after your message is submitted to our core message delivery infrastructure.

Note: There are a number of factors that can affect the delivery of SMS, including mobiles being switched off and other issues outside of our control.