The Client

One of the leading financial institutions in Saudi Arabia, serving affluent individuals and successful national companies throughout the region.

The Challenge

Over the years, this financial institution has achieved progressive growth by providing clients with innovative, high quality Sharia-compliant banking and investment products, covering all major business areas throughout Saudi Arabia.

As part of their innovative approach to customer service, they wished to communicate financial updates to their clients quicker, reliably and most of all, securely.

We quickly identified SMS as an ideal communication method to meet their requirements. Their decision to appoint HSL Mobile was based on our technically advanced and highly reliable SMS delivery infrastructure, linking into the infrastructure of multiple mobile network operators worldwide.

Mobile Banking Solution

A branded source address was configured on the account which allows the financial institution's clients to immediately identify the sender of the SMS so they can open it with confidence.

Results Speak for Themselves

This financial institution has made use of HSL Mobile's messaging services for a number of years and the information SMS alerts have proved essential in keeping clients fully up-to-date with important news, whether relating specifically to their accounts or of a more general nature such as stock market prices or new investment opportunities by SMS. These type of mobile banking alerts are a powerful channel to enhance customer service and raise loyalty and retention rates within banks.

How Could it Work For You?

This is indicative of the phenomenal growth of SMS within the Middle Eastern marketplace and worldwide. Corporate enterprises globally and in every sector are realising the potential of SMS as a corporate communication tool allowing them to increase efficiency and better serve their client needs, delivering critical messages quickly, reliably and safely.

Could you benefit from a similar solution in your business? Get in touch.

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